Last updated: September 2, 2026
1. Shipping origin and destinations
NTE.GLOBAL ships orders from a warehouse or production partner in China. We sell internationally where a shipping method is available at checkout. The checkout page controls whether we can currently deliver a particular product to a particular address.
2. Processing and transit time
For regular in-stock or made-to-order products, our normal processing period is 5 to 25 business days before the parcel is handed to the carrier. The normal carrier transit estimate is 7 to 14 business days after dispatch. The usual combined estimate is therefore approximately 12 to 39 business days.
Business days are Monday through Friday, excluding public holidays observed by the relevant warehouse, production partner, or carrier. Preorders, supplier delays, made-to-order products with a longer product-page estimate, customs inspections, remote destinations, severe weather, carrier disruption, and public holidays may take longer. A product-specific preorder or production estimate shown before purchase takes priority over this general estimate.
3. Standard shipping rates for target countries
The exact fee shown at checkout before payment is the applicable fee for the order.
| Shipping class | United States | United Kingdom | Canada | Australia |
|---|---|---|---|---|
| Selected Free Shipping products | $0.00 | $0.00 | $0.00 | $0.00 |
| Small Package | $6.99 | $6.99 | $9.99 | $7.99 |
| Medium Package | $8.99 | $9.99 | $13.99 | $10.99 |
| M+ Package | $15.99 | $17.99 | $20.99 | $16.99 |
| Large Package | $30.00 | $40.00 | $40.00 | $35.00 |
| L+ Shipping | $65.00 | $55.00 | $60.00 | $60.00 |
| Extra Large Package | $65.00 | $55.00 | $60.00 | $60.00 |
| Product without an assigned class | $8.99 | $9.99 | $13.99 | $7.99 |
The standard paid-shipping ranges are therefore United States $6.99–$65.00, United Kingdom $6.99–$55.00, Canada $9.99–$60.00, and Australia $7.99–$60.00, with $0 shipping only for products specifically assigned to the Free Shipping class.
Rates for other destinations are shown at checkout and may differ. Product size, shipping class, destination, and available carrier can affect the amount.
4. Tracking and delivery
We send a shipping confirmation and tracking information when tracking becomes available. Some carriers may take 5 to 7 business days after dispatch to display the first tracking update.
Delivery dates are estimates, not guarantees. You are responsible for providing a complete and accurate delivery address, monitoring tracking, and responding to local carrier or customs notices. Contact [email protected] promptly if you discover an address error. We cannot guarantee a change after fulfillment has begun.
We may divide an order into more than one parcel because of availability, production schedule, warehouse arrangement, size, or carrier requirements. We do not add another shipping charge merely because we split an accepted order, unless you later request a separate service and agree to its price.
5. Customs, taxes, and import charges
Product prices and shipping charges do not normally include import duty, import VAT, customs-clearance fees, brokerage fees, or other charges imposed by the destination country, carrier, or customs authority. The recipient is responsible for these destination charges where applicable.
Any fee collected directly by NTE.GLOBAL is displayed in checkout before purchase. A store-collected handling charge does not guarantee that no government, carrier, or customs charge will arise.
6. Preorders and special products
A preorder is not ready for immediate dispatch. Its product page provides the available estimated production or release information. Some preorders use a deposit followed by a balance payment. Dispatch timing begins only after the required balance has been paid and the product is available at the warehouse.
If a product cannot truthfully meet the normal 5–25 business-day processing period, the longer product-page estimate controls. Products without a reliable availability date may be temporarily unavailable for purchase or advertising.
7. Lost, delayed, or undeliverable parcels
If tracking indicates that a parcel is lost in transit, contact us so we can investigate with the carrier. Customs inspections, weather, holidays, and carrier disruption can delay a parcel without making it lost.
If a parcel cannot be delivered because the customer supplied an incomplete or incorrect address, refused delivery, failed to collect it, or failed to pay destination charges, any refund or reshipment will be assessed after the parcel is returned and may exclude costs we cannot recover, to the extent permitted by law.
8. Merchant and contact information
Operator: WeGaming LLC
Store: NTE.GLOBAL
Customer service: [email protected] · +86 131 6908 1227
Contact page: https://nte.global/contact-us-2/
Registered business address:1370 Lamar St, Lakewood, Colorado 80214, United States
The registered business address is not a warehouse or return address. Contact customer service before returning any item.
Customer service: [email protected] · +86 131 6908 1227
Contact us before any return. The registered business address is not a warehouse or return address.