Last updated: September 2, 2026
1. Standard return eligibility
You may request a return for an eligible regular product within 30 days after delivery. The item must be new, unused, in its original condition, and returned with the original packaging, accessories, manuals, tags, and included parts.
Email [email protected] before sending anything. Include your order number, the item you want to return, and the reason for the request. We will confirm eligibility and provide the designated China return facility address. The registered business address shown on this website is not a return address.
2. Return method and charges
Returns are made by mail. For a standard return that is not caused by our error, you must arrange a tracked return shipment and pay the carrier directly. NTE.GLOBAL does not provide a prepaid return label, and we do not deduct a second return-postage charge from the refund.
Original outbound shipping, return postage, insurance, import tax, customs duty, brokerage, and similar charges are non-refundable unless applicable law requires otherwise. There is no restocking fee for an eligible standard return.
Keep the carrier receipt and tracking number. We are not responsible for a customer-arranged return parcel until it reaches the designated return facility.
3. Non-returnable items
Unless applicable law requires otherwise or the item arrived defective, materially damaged, or incorrect, the following are non-returnable:
- customized or made-to-order products;
- preorder deposits after they have been committed to the supplier;
- statues, figurines, and other fragile collectibles identified as non-returnable on the product page;
- mugs;
- power banks and other products subject to hazardous-material shipping restrictions;
- limited-edition products expressly marked “Final Sale” or “Non-returnable” before purchase; and
- discounted products expressly marked “Final Sale” before purchase.
A product is not non-returnable merely because its price was temporarily reduced unless it was clearly marked Final Sale before purchase.
4. Inspection and refund timing
After the designated return facility receives the parcel, we inspect the item and notify you of the result. If approved, NTE.GLOBAL will initiate the refund to the original payment method within 5 business days after receipt and inspection.
Your bank, card issuer, PayPal, Stripe, or wallet provider may need additional time to post the credit. Shipping and external charges remain non-refundable as described above.
If we voluntarily accept an item that does not meet the published condition, any reduced refund will reflect the actual loss in value or missing components, will be explained to you, and will be applied only where lawful. This does not create a general right to return used, opened, damaged, incomplete, or unsealed goods.
5. Defective, damaged, or incorrect items
If an item arrives defective, materially damaged, or incorrect, contact [email protected] promptly with your order number and clear photographs or video of the product, outer packaging, and shipping label.
After verification, you may choose either:
- a refund of the eligible item price; or
- one complimentary replacement, subject to availability.
This defect remedy is not a general exchange program. If we require the item to be returned because of our error or verified transit damage, we will provide specific instructions and handle the required return cost in accordance with applicable law.
6. Exchanges
We do not offer general exchanges for preference, size, color, or change of mind. A replacement is available only for a verified defective, materially damaged, or incorrect item as described above.
7. Cancellation before shipment
Except for a committed preorder deposit, a customized or made-to-order item already in production, or a product clearly marked as non-cancellable, you may ask us to cancel an unshipped order by emailing [email protected]. We will confirm whether fulfillment can still be stopped.
Where a payment provider does not return its processing charge, we may deduct the actual non-refundable transaction cost from a voluntary pre-shipment cancellation refund, currently expected to be approximately 5% to 8% of the transaction amount. We will explain the deduction before processing the cancellation. We do not apply this deduction when cancellation is caused by our inability to fulfill the order or where applicable law prohibits it.
After dispatch, an order cannot be cancelled. An eligible product may instead be returned under this policy.
8. Lost or undeliverable parcels
If tracking indicates that a parcel is lost in transit, contact us so we can investigate with the carrier. If a parcel is returned because the customer supplied an incomplete or incorrect address, refused delivery, failed to collect it, or failed to pay destination charges, any refund or reshipment will be assessed after the parcel returns and may exclude costs we cannot recover, to the extent permitted by law.
9. Merchant and contact information
Operator: WeGaming LLC
Store: NTE.GLOBAL
Customer service: [email protected] · +86 131 6908 1227
Contact page: https://nte.global/contact-us-2/
Registered business address: 1370 Lamar St, Lakewood, Colorado 80214, United States.
The registered business address is not a return address. Approved returns must be sent only to the designated China return facility supplied after authorization.