Last updated: September 2, 2026

1. About NTE.GLOBAL and these Terms

NTE.GLOBAL, available at https://nte.global/, NTE.GLOBAL is an independent online store operated by WeGaming LLC, a Colorado limited liability company.
Principal office address: 1370 Lamar St, Lakewood, Colorado 80214, United States.

These Terms govern your use of the website and any order you place with us. By using the website or submitting an order, you agree to these Terms, our Privacy Policy, Shipping Policy, and Refund and Returns Policy. If these Terms conflict with a mandatory consumer-protection law that applies to you, that mandatory law will control.

2. Independent-store and intellectual-property disclosure

NTE.GLOBAL is an independent fan-merchandise and proxy-purchasing store. The store itself is not affiliated with, endorsed by, sponsored by, or officially authorized by Neverness to Everness, Hotta Studio, Perfect World, or any related rights holder.

Our catalog may include:

• independent fan-made products;
• products created by independent artists, studios, manufacturers, or production partners;
• collector items purchased through a proxy-purchasing service; and
• genuine official merchandise sourced through third-party retail or distribution channels.

The product type and source will be identified on the relevant product page when applicable. A product described as “official merchandise” is a source classification for that individual product only. It does not mean that NTE.GLOBAL is an official store or an authorized representative of the relevant rights holder. We use game, character, studio, and brand names only to identify or describe the products concerned. All trademarks, game artwork, character names, and other third-party intellectual property remain the property of their respective owners.

If you believe content or a product listing infringes your rights, contact [email protected] with the URL concerned and sufficient information for us to investigate.

3. Eligibility and customer accounts

You must be legally capable of entering into a purchase contract in your jurisdiction. If you are not old enough to do so independently, a parent or legal guardian must place the order for you.

You may check out as a guest where that option is available. If you create an account, you are responsible for providing accurate information, protecting your login credentials, and notifying us promptly of suspected unauthorized use.

4. Product information, handmade variations, and sourcing

We aim to display product descriptions, dimensions, materials, colors, source classifications, and images accurately. Colors may vary slightly because of screen settings, lighting, manufacturing batches, or the handmade nature of an item. Minor handmade or production variations that do not materially affect the product's function are not defects.

Fan-made and independently produced goods are not represented as products manufactured or authorized by the game publisher unless the individual product page expressly states an official source and we have a reasonable basis for that statement. Proxy-purchased goods are acquired for the customer from third-party sellers or marketplaces. Product packaging and regional labeling may therefore differ from images or expectations in another market.

We may correct an obvious description, price, inventory, or typographical error before accepting an order. If a material correction affects an order already submitted, we will contact you and allow you to confirm the corrected order or receive a refund.

5. Prices, currencies, shipping, taxes, and import charges

Product prices are shown on the product page. The final order total, transaction currency, available shipping service, shipping fee, discount, and any charge collected by NTE.GLOBAL are shown at checkout before you place the order.

Orders are shipped from China. Unless checkout expressly states otherwise, product prices and shipping fees do not include import duty, import VAT, customs-clearance fees, brokerage fees, or other charges imposed by the destination country, carrier, or customs authority. The recipient is responsible for such destination charges where applicable.

For certain European Union destinations, checkout may show a separate USD 3.50 per-order import-related handling charge. This is a store-collected order charge shown before purchase; it is not presented as a final assessment by a government authority and does not guarantee that no additional import duty, VAT, carrier fee, or customs charge will arise. The checkout total controls if the applicable countries or amount change before the order is placed.

6. Orders and acceptance

Submitting an order is an offer to purchase. An automated order-confirmation email acknowledges receipt but does not by itself mean that we have accepted the order. We accept the order when we approve it for fulfillment or dispatch it.

We may contact you to verify order or payment information. We may decline or cancel an order before dispatch if, for example, the item is unavailable, the payment cannot be authorized, the delivery address is unsupported, the price or listing contained a material error, or our fraud and compliance checks identify a genuine risk. If we cancel an order that has been paid, we will refund the amount collected for the cancelled item or order.

Product availability can change, particularly for limited, proxy-purchased, made-to-order, and preorder items. We do not guarantee stock until the order is accepted.

7. Payment

Depending on destination, device, currency, and gateway availability, checkout may offer:

• PayPal;
• major credit or debit cards processed by Stripe; and
• Apple Pay or Google Pay through the supported payment gateway.

Only the methods displayed at checkout are available for that transaction. Payment providers may apply their own terms, verification, security checks, currency conversion, or bank charges. NTE.GLOBAL does not receive or store your complete card number. Payment-card and wallet credentials are collected and processed by the selected payment provider.

Payment is normally authorized or collected when the order is placed. A preorder sold through a deposit-and-balance arrangement is handled under Section 8.

8. Preorders, made-to-order products, and deposits

A preorder product is not ready for immediate dispatch. Its product page will identify it as a preorder and provide the available estimated production or release information. Production and release dates are estimates supplied by the relevant supplier or production partner and may change.

Some preorders use a deposit followed by a balance payment. The product page will state when an amount is a deposit. After a deposit is paid and committed to the supplier for production, the deposit is non-refundable unless the supplier cancels the product, we cannot fulfill the order, or applicable law requires a refund. When the product is ready, we will email the customer with instructions and a deadline to pay the balance. The deposit and balance together make up the full product price.

After successful balance payment and when the product is available at the warehouse, dispatch is normally expected within one to two weeks. This is an estimate rather than a guaranteed delivery date. Failure to pay a balance by the communicated deadline may result in cancellation and loss of the committed deposit, to the extent permitted by applicable law.

Made-to-order and customized products may enter production soon after payment and may be non-returnable as described in the Refund and Returns Policy.

9. Processing, shipping, tracking, and delivery

All orders are fulfilled from a warehouse or production partner in China. For regular in-stock or made-to-order products, the normal processing period is 5 to 25 business days. The normal carrier transit estimate is 7 to 14 business days, making the usual total estimate 12 to 39 business days. Preorders, supplier delays, holidays, customs inspections, remote destinations, severe weather, or other circumstances outside our control may take longer. A product-page estimate specific to a preorder or special product takes priority over the general estimate.

Business days are Monday through Friday, excluding public holidays observed by the relevant warehouse, production partner, or carrier.

Shipping fees depend on the destination, product type, weight, size, and available service. The fee shown at checkout before purchase is the applicable shipping fee for that order. We may divide an order into more than one parcel because of product availability, production schedule, warehouse arrangement, size, or carrier requirements. We do not add a new shipping charge after checkout merely because we split an accepted order, unless the customer later requests a separate service and agrees to its price.

We send shipping confirmation and tracking information when tracking becomes available. Some carriers may take 5 to 7 business days after dispatch to display the first tracking update. Delivery dates are estimates and are not guaranteed.

You are responsible for providing a complete and accurate delivery address and for monitoring tracking and local delivery notices. Contact us promptly if you discover an address error. We cannot guarantee that an address can be changed after fulfillment begins.

10. Cancellation before shipment

Except for a committed preorder deposit, a customized or made-to-order item already in production, or another product clearly marked as non-cancellable, you may ask us to cancel an unshipped order by emailing [email protected]. We will confirm whether fulfillment can still be stopped.

Where a payment provider does not return its processing charge, we may deduct the actual non-refundable transaction cost from a voluntary pre-shipment cancellation refund, currently expected to be approximately 5% to 8% of the transaction amount. We will disclose the deduction when responding to the cancellation request. We will not apply this deduction where the cancellation is caused by our inability to fulfill the order or where applicable law prohibits it.

After dispatch, an order cannot be cancelled. An eligible product may instead be returned under Section 11 and the Refund and Returns Policy.

11. Returns, refunds, and replacements

The detailed policy at https://nte.global/returns-policy/ forms part of these Terms. The following is a summary.

For an eligible, regular-price product, you must request a return within 30 days after delivery. The item must be new, unused, in its original condition, and returned with its original packaging and included parts. Contact [email protected] before sending anything. This principal office address is not a return address. Contact [email protected] before returning any item. An address used for general correspondence or customer service is not a return address unless we expressly confirm it for that return.

For a standard return that is not caused by our error, you must arrange the tracked return shipment and pay the carrier directly. We do not provide a prepaid return label, and we do not deduct a second return-postage charge from the refund. Original outbound shipping, return postage, insurance, import tax, and customs fees are non-refundable unless applicable law requires otherwise. There is no restocking fee for an eligible standard return.

After the designated return facility receives and inspects an eligible return, we will initiate the approved refund to the original payment method within 5 business days. A bank, card issuer, PayPal, or other payment provider may need additional time to post the credit.

We do not offer general exchanges for preference, size, color, or change of mind. If a product arrives defective, materially damaged, or incorrect, contact us promptly with the order number and clear photographs or video. After verification, you may choose either a refund of the eligible item price or one complimentary replacement, subject to availability. This defect remedy is not a general exchange program.

Unless applicable law requires otherwise or the item arrived defective, materially damaged, or incorrect, the following are non-returnable:

• customized or made-to-order products;
• preorder deposits after they have been committed to the supplier;
• statues, figurines, and other fragile collectibles identified as non-returnable on the product page;
• mugs;
• power banks and other products subject to hazardous-material shipping restrictions;
• limited-edition products expressly marked “Final Sale” or “Non-returnable” before purchase; and
• discounted or sale items marked as final sale before purchase.

If we voluntarily accept an item that does not meet the published return condition, any reduced refund will reflect the actual loss in value or missing components, will be explained to you, and will be applied only where lawful. This discretion does not create a right to return used, opened, damaged, incomplete, or unsealed goods.

12. Lost, damaged, and undeliverable parcels

If tracking indicates that a parcel is lost in transit, or the product arrives damaged and unusable, contact us promptly. We will investigate with the carrier and may request photographs, video, packaging, or a written confirmation. After verification, we will offer either a refund of the eligible item price or one complimentary replacement. Where the problem was caused by us or the carrier rather than the customer, mandatory consumer rights and any applicable refund of shipping charges remain unaffected.

If a parcel cannot be delivered because the customer supplied an incomplete or incorrect address, refused delivery, failed to collect it, or failed to pay destination charges, any refund or reshipment will be assessed after the parcel is returned and may exclude costs that we cannot recover, to the extent permitted by law.

13. Acceptable use

You must not misuse the website, attempt unauthorized access, interfere with security or checkout, introduce malicious code, scrape the website in a way that disrupts service, commit fraud, submit false information, or use the website or products for unlawful purposes.

We may restrict access or cancel an affected order where reasonably necessary to protect customers, payment systems, intellectual property, or the website.

14. Reviews, messages, and other submitted content

If you submit a review, image, message, or other content, you confirm that it is accurate to your experience, that you have the right to submit it, and that it does not violate another person's rights or applicable law. You grant us a non-exclusive, worldwide, royalty-free license to display, reproduce, and format that content for operating and promoting NTE.GLOBAL. You retain ownership of your content.

We may remove spam, unlawful content, personal data posted without consent, irrelevant content, or content that violates these Terms. We do not suppress a genuine negative review merely because it is negative.

15. Website availability and liability

We aim to keep the website and product information available and accurate but cannot promise uninterrupted or error-free access. Nothing in these Terms excludes liability that cannot lawfully be excluded, including mandatory consumer remedies.

To the maximum extent permitted by applicable law, we are not liable for indirect or consequential loss that was not reasonably foreseeable when the order was accepted. Any limitation in this section does not apply to fraud, willful misconduct, personal injury caused by negligence, or another category that applicable law does not allow us to limit.

16. Events outside reasonable control

We are not responsible for a delay or failure caused by an event outside our reasonable control, including severe weather, natural disaster, epidemic, war, civil disturbance, government action, customs inspection, carrier disruption, widespread network outage, supplier shutdown, or labor dispute. We will take reasonable steps to limit the impact and communicate material delays.

17. Governing rules and disputes

These Terms are governed by the laws applicable to WeGaming LLC in the United States, without depriving a consumer of mandatory protections that apply in the consumer's country or region.

Please contact [email protected] first so that we can try to resolve a concern. Nothing in these Terms prevents either party from using a court, regulator, payment-provider process, or consumer-dispute mechanism that the law makes available.

18. Changes to these Terms

We may update these Terms when our services, payment methods, policies, or legal obligations change. The current version and effective date will be posted on this page. The version presented when an order is placed will govern that order unless a mandatory law requires otherwise.

19. Contact

Contracting merchant: NTE.GLOBAL is an independent online store operated by WeGaming LLC, a Colorado limited liability company.
Principal office address: 1370 Lamar St, Lakewood, Colorado 80214, United States.

Customer-service email: [email protected]

Contact page: https://nte.global/contact-us-2/

The registered business address above is not a return address. Returns must not be sent without authorization. Approved returns are sent to the designated return facility supplied by customer service.